BT…. And other telecoms “service” providers

[yorkshire_spam]

@Nick Jones I'd suggest making a data subject access request to BT on behalf of your father and point out that this covers any call recordings. 

Even if you never take it anywhere, it's a colossal pain in the a$$ for a company to honour that request, but they are legally obliged to do so. 

 

[Nick Jones]

Interesting idea!

[Escadrille Ecosse]

3 hours ago, yorkshire_spam said:

@Nick Jones I'd suggest making a data subject access request to BT on behalf of your father and point out that this covers any call recordings. 

Even if you never take it anywhere, it's a colossal pain in the a$$ for a company to honour that request, but they are legally obliged to do so. 

 

Like it...

I have, when the help-line call experience is being particularly miserable and unhelpful, asked the person on the other end to confirm that they are still recording the call.

[Nick Jones]

To be fair, apart from the incentivised original perpetrators of the unwanted switches (may the fleas of a 1000 camels infest their armpits), most of the actual humans we’ve made contact with have been pleasant and trying their best to help. They are hog-tied by the ridiculously obstructive system they have to work within.

[Escadrille Ecosse]

4 hours ago, Nick Jones said:

To be fair, apart from the incentivised original perpetrators of the of the unwanted switches, most of the actual humans we’ve made contact with have been pleasant and trying their best to help. They are hog-tied by the ridiculously obstructive system they have to work within.

This is my experience in 90% of instances too. I always try and remain polite and let the know that my issue is with the supplier/system and not them. Particularly when they are unable to help as a result.

Generally works for me.

 

[zetecspit]

13 hours ago, Escadrille Ecosse said:

This is my experience in 90% of instances too. I always try and remain polite and let the know that my issue is with the supplier/system and not them. Particularly when they are unable to help as a result.

Generally works for me.

 

Same here. The frustration is teh people we get to speak to are simply not allowed to do anything apart from the most trivial stuff. I had an issue with a (rental property) water bill, and despite numerous emails from them, all replied to, and many phone calls, no progress was made. Then one lady said she would "refer it"

10 mins later another lady called me, went through what had been going on. She called me back 2 hrs later, all sorted. Magic when you do get to speak with the right person.

[mattius]

The BT folks I spoke to were lovely but even they admitted it was carnage.

One too frank employee explained the majority of issues were the result of too many mergers and trying to harmonise systems.

Enjoy it while you can, my recent experiences of AI chat bots leaves much to be desired.

[mattius]

On 11/4/2024 at 11:34 AM, Escadrille Ecosse said:

Like it...

I have, when the help-line call experience is being particularly miserable and unhelpful, asked the person on the other end to confirm that they are still recording the call.

I remember complaining to Santander about my payments getting blocked on our joint account and the employee basically saying I could be cheating on my wife.

When I got through the complaints process the lovely woman was being very nice, eventually I asked her to listen to the recording.

She called back 5 mins later with the most profuse apologies and compensation payments.

That was fun.

I enjoy a good complaint.