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saleon

Help Contacting Neil Ferguson/ K_raven_Smith

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Good Day All,

I had posted a while back about my PI GT6 project. It's stalled at the moment due to some difficulties getting my PI system back from being refurbished.
I'm trying to get some help contacting Neil Ferguson the PI guru. I've tried phone and email to no avail, I was wondering if anyone local could contact him in person on my behalf (I appreciate the difficulties of doing that what with the Covid pandemic).

The situation is last year I had sent Neil a complete PI system (log, mu, filter, pump, throttle bodies, injectors, throttle body alignment tool) to have the MU and injectors refurbished. This was in August. In December the work was finished and I paid for the service + some spare parts. The items were to be shipped out in the months since then, first in January then the last I heard he said he would ship in early April. Since then I've not heard from him as to what's going on with my PI system.

And yes, I'm (now) aware of the thread on this board with Tim's issues with Neil. Kinda wish I had read that prior...

I'd appreciate any help offered with this matter.

Kind Regards,
AJ

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Oh..... another one. :(

I did have a mobile number for him but it wasn’t working last time I tried to use it.

Previously I had used the number to speak to him a couple of times about Tim’s problems. Not sure that had any effect though. Long list of excuses given, promises made, later broken.

Pattern seems to be that UK and European customers get fair service. West of the Atlantic..... not so much.

Not quite sure what to suggest. Britain is pretty screwed up by COVID, but not that screwed up. He could get stuff shipped if he wanted, though it’s possible that as an older guy he’s keeping a low profile.  No excuse for not returning your mails and keeping you informed though.

 

 

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I read that it's too late for you, AJ, but I always dealt with Malcolm at Prestige.   He wasn't easy to contact, but when you did was a fount of knowledge.   He's retired now, while remaining as consultant with TRtrader, run by Carl Fitchett who has taken on the Prestige business.       Carl is the reverse of the above!     Replies quickly to emails, and responds almost as quickly to orders.   Recommended!

John

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Yes, I understand if he was having difficulty due to covid, Early in January I tried to impress upon him that Covid would be a problem, and it was best to try to get the stuff shipped before, that didn't work out. I have no issues making arrangements for a courier to collect the shipment so he doesn't have to physically go to a post office/shipping center.

It's a very disheartening situation for many reasons.

AJ

 

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Hello John,

" run by Carl Fitchett who has taken on the Prestige business.

Is he part of TD Fitchett of Telford?  Both Malcolm and Fitchett are local to me so it is good if that is the case?

Alec

 

 

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Posted (edited)

No idea, Alec!

Ask him.

Edited by JohnD

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